RETURN Policy & Refunds
Thanks for shopping at VortexSigns.com. If you are not entirely satisfied with your purchase, we're here to help.
You have 14 days to return an item from the date you received the item. Up to 30% restocking fee applies only on unused items.
Most custom orders and certain regular (non-popular color or design) items are non-returnable
To be eligible for a return, your item must be unused and in the same condition that you received it.
- If item is damaged we must see the proof of damage.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- You must have tracking #. Returns are paid by customer.
- All international orders are Final - no refunds.
** Some items may not need a return. Just contact us and let us know what is wrong. If we determine its not work returning we will provide returnless refund.
Once we receive your item, we will inspect it and notify you that we have received your returned item. There are no refunds for damaged goods. We can offer replacement at certain % off. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us. 800 514 8664 or use contact page.